JZ
Jesse Zhang
CEO & Co-Founder
Previously Co-Founder/CEO at Lowkey
Co-founded Lowkey (acquired by Niantic) and worked at Citadel Securities before starting Decagon in 2023.
Decagon builds AI customer-support agents for enterprises, handling chat, email, voice, and SMS across a unified intelligence layer. Its agents are deployed by F100 companies in airlines, banking, telecom, and retail, plus high-growth tech firms.
Decagon builds AI customer-support agents for enterprises, handling chat, email, voice, and SMS across a unified intelligence layer. Its agents are deployed by F100 companies in airlines, banking, telecom, and retail, plus high-growth tech firms.
Decagon was founded in August 2023 by Jesse Zhang and Ashwin Sreenivas, who previously built consumer startups Lowkey and Helia and worked at Google, Citadel Securities, and Palantir. They started Decagon to apply LLMs to enterprise customer support, replacing brittle chatbots with reasoning agents. The company emerged from stealth in 2024 and grew to eight-figure ARR within its first year.
Decagon tripled its valuation to $4.5B with a $250M Series D round for agentic customer experience.
Sacra published a detailed research profile on Decagon covering revenue, valuation, and competitive landscape.
Decagon raised $131M Series C co-led by Accel and Andreessen Horowitz Growth, bringing total funding to $231M.
Decagon grew from zero to eight figures in annual recurring revenue and more than quadrupled customer base within a year of exiting stealth.
Forbes named Decagon to the AI 50 list of most promising privately held AI startups in 2025.
CEO & Co-Founder
Previously Co-Founder/CEO at Lowkey
Co-founded Lowkey (acquired by Niantic) and worked at Citadel Securities before starting Decagon in 2023.
CTO & Co-Founder
Previously Co-Founder at Helia
Co-founded Helia (acquired by Palantir) and worked at Palantir before co-founding Decagon in 2023.
$131M raised total